Best Method of Communication used by South African Businesses

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Based on a recent Human Capital Trends report from Deloitte, the largest professional services network in the world, we were able to take a look at some of the top trends in the workplace.

A global survey that took place in 124 countries included over 11,000 executives. Some of the participants were South African business and HR leaders. These 354 professionals will help us get some ideas about how the future of work will be shaped. One of the main focuses of the report was to predict what kind of communication platforms will be used by South African businesses and employees in the next three to five years.

When it comes to global respondents, 67% believe that work-based social media will experience a growth in the future, almost 70% think that workers will start using more collaboration platforms, like Slack and 62% anticipate an expansion of the instant messaging usage. However, after analyzing local data, it looks like most of the respondents use either email or phone for both their professional and personal communication, most probably because they are already used to this type of technologies. It has also been shown that as much as 94% of respondents admitted to using email as a professional communication means, while 78% said that they were using email only for personal communication.

All of this means that most of the local respondents don’t really consider online tools or social messaging as collaboration options for the next 3-5 years.

What was found on the global scale is that phone meetings and even face-to-face meetings are starting to be less and less desired by people, who instead prefer to use work communication platforms.

On the other hand, companies from South Africa think that face-to-face meetings will be more and more common, and email, phoning and texting will still be used quite often throughout businesses.

And there’s one more thing to consider. Deloitte said that a great number of organizations would want to implement new software tools or technologies only if these were approved by their IT employees. It seems that 36% of respondents stated that they only authorize well-known communication tools, while just 14.5% allow their employees to use emerging tools and collaboration channels freely.

Karen and her husband live on a plot of land in British Columbia. They aim to grow and raise a significant part of their food by maintaining a vegetable garden, keeping a flock of backyard chickens and foraging. They are also currently planning a move to a small cabin they hand built. Karen’s academic background in nutrition made her care deeply about real food and seek ways to obtain it. Thus sprung Anna’s interest in backyard gardening, chicken and goat keeping, recycling and self-sufficiency.


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